PRIORITY SELECTION
There are 4 priority levels, “Low, Medium, High, or Urgent” to select from the menu dropdown.
LOW - Addressed in order of tickets submitted and handled within 24-72 hours.
MEDIUM - Addressed in order of tickets submitted and handled within 12-24 hours. (Should be selected when a workaround is available and has minimal impact on customer requests.)
HIGH - Addressed as high priority and handled next upon completion of current task and within next 4 hours. (Should be selected when no workaround is available and is causing a potential negative impact to customer requests.)
URGENT - RESERVED FOR BUSINESS OUTTAGE AND HANDLED IMMEDIATELY.
While all issues will be addressed in a timely fashion, please keep in mind the potential impact the priority selected could have on other issues co-workers and parks have submitted.
The default is “Low” which is for issues that can be addressed within a reasonable time but after other impacting issues have been resolved. Typically handled within the day or next day.
The designations “Medium” and “High” are used for issues affecting customers or time sensitive matters, however, there are other computers/printers/devices/solutions available, and business is not completely affected.
Only select “Urgent” when an entire location, system or business is detrimentally interrupted.