TO SUBMIT A SUPPORT REQUEST, VISIT: https://support.lazarusentertainment.com TO LOGIN.
(All users are required to create an account before they will have access to submit a “New Support Ticket” or have the ability to “Check Ticket Status”.)
COMPLETING A SUPPORT REQUEST
Fill in each of these sections for best results:
*Indicates a Required Field
• Email*: Enter the best email contact where you can be reached.
• Name: Enter the appropriate contact name.
• Contact Phone #: Enter the phone number where you can be reached (Ex: 843-839-4080 Ext: ####).
• Park Location*: Select the appropriate park location from the menu dropdown where the problem is occurring (Ex: Broadway Grand Prix, Myrtle Waves, Wild Water). If you are submitting a ticket for someone else, please include their location.
• Subject*: Enter a brief description of the issue like “Can’t print from admission computer POS-ADM01”, “Can’t connect to network”, “Need email setup”, etc.
• Priority: Select “Low, Medium, High, or Urgent” from the menu dropdown.
While all issues will be addressed in a timely fashion, please keep in mind the potential impact the priority selected could have on other issues co-workers and parks have submitted.
The default is “Low” which is for issues that can be addressed within a reasonable time but after other impacting issues have been resolved.
The designations “Medium” and “High” are used for issues affecting customers or time sensitive matters, however, there are other computers/printers/devices/solutions available, and business is not completely affected.
Only select “Urgent” when an entire location, system or business is detrimentally interrupted.
• Description*: Describe the problem in detail.
For example, for computer or application issues, include what actions were being completed, what step in the process did the issue arise, and include any error messages received.
Also include what corrective steps have already been tried and failed to fix the problem.
• File Name/Attachment: This allows you to attach a document to the ticket itself such as forms or screen shots.
Verification: “I’m not a robot.”
Click Submit: Complete ticket form submission.
TIP: For issues that involve a specific computer or specific application enter the Device/Application name having the issue.
TIP: If you are submitting a ticket for someone else, please include their name and email/phone number where they can be reached.
TICKET HAS BEEN CREATED SUCCESSFULLY
Upon successfully submitting a support request, users will be redirected back to a screen with a “Your ticket has been created notice.”
Users will also receive an email containing a ticket number and a link to check the status of the support request.
TICKET RECEIVED COMFIRMATION EMAIL
